Frequently Asked Questions
If you don't see an answer to your question, please reach out to us at solventum-orders@harperandscott.com for further assistance.
Orders + payments
You can place your order directly on the site through checkout. We accept Visa, MasterCard, Discover, American Express.
All sales are final. We currently do not accept returns or exchanges. We are unable to edit the items in your order once placed.
For more information about missing items, please view our Returns Policy.
No, we mark the item as a “Gift” and provide all necessary documentation printed onto the shipping label. The postage paid for your item is door to door and does not include any extra charges for delivery.
Once an order is placed, it can not be altered or changed to different item(s). Contact us at solventum-orders@harperandscott.com for more assistance to cancel your order upon your request. Please note once your order has been processed, we are unable to cancel your order.
An email confirmation will be sent to you upon order placement, as well as once your order ships (with a link to your tracking #) and once the order is finally delivered.
Please reach out to our customer support team at solventum-orders@harperandscott.com for assistance. For more information about missing items, please view our Returns Policy.
Please reach out to our customer support team at solventum-orders@harperandscott.com for assistance. Be sure to share pictures of the damaged items and packaging for the claims process.
For more information about damages, please view our Returns Policy
Shipping + returns
The shipping carrier for all international shipments is mail innovations by UPS.
Print on Demand items take 7-10 business days to ship. Ready to Ship items and Employee packs will ship in 2-3 business days. Orders with both Ready to Ship and Print and Demand items will be shipped in 7-10 business days.
At this time, we do not offer expedited shipping and cannot guarantee the amount of time it will take to print the item you purchased.
The below list of countries have duties and taxes included in the shipping cost. If the recipient country is not listed, you may be required to pay duties and taxes to receive your package.
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Canada Hybrid DDP, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Taiwan, Thailand, Ukraine, United Kingdom, Vietnam
Refuse delivery and please email us at solventum-orders@harperandscott.com. Do not remit any payment(s) to customs/postal officers either on-site at one of their offices or at your place of delivery.
We are deeply apologetic for the inconvenience, due to the high volume of international orders across our fulfillment centers -- customs officers may inquire for a further inspection/verification. You do not have to do any outreach to customs as we have set a point of contact for all customs inquiries on international orders that may require further clearance.
All sales are final. We currently do not accept returns or exchanges. We are unable to edit
the items in your order once placed.
Please reach out to our customer support team at solventum-orders@harperandscott.com
for assistance. Be sure to share pictures of the damaged items and packaging for the claims
process.
For more information about damages, please view our Returns Policy.
Please reach out to our customer support team at solventum-orders@harperandscott.com
for assistance. For more information about missing items, please view our Returns Policy.
Custom orders
To place a custom order, please access the "Custom projects" tab.
Please note there is a required $2,500 order minimum (before shipping, duties, and taxes) for all custom orders. There may be a minimum order quantity that will need to be reached depending on the product requested.
Additional information
We are working on continuing to build out our merchandise program and hope to add more items in the future. Stay tuned for more updates!